ElderFit Therapy receives numerous inquiries daily from patients and their families about therapy schedules, treatment plans, and insurance coverage. The company uses Deskhero's ticket management system to handle these inquiries efficiently. However, the volume of tickets can be overwhelming for the support team.
With Deskhero's AI capabilities, ElderFit Therapy is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. These embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This significantly reduces the time spent on each ticket and enhances the quality of responses.
Additionally, ElderFit Therapy uses Deskhero's AI-enhanced search bar to quickly find relevant information. This feature is particularly useful when dealing with complex inquiries that require referencing multiple sources of information.
Deskhero's AI capabilities also help ElderFit Therapy to keep its knowledge base up-to-date. The AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the most recent and relevant information is always available for both the support team and customers.
Overall, by leveraging Deskhero's advanced AI capabilities, ElderFit Therapy has been able to improve the efficiency and effectiveness of its customer support, leading to higher customer satisfaction rates.
How does Deskhero's AI enhance the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This ensures that the responses are accurate and relevant to the inquiry.
How does ElderFit Therapy use Deskhero's AI-enhanced search bar?
The AI-enhanced search bar allows ElderFit Therapy's support team to quickly find relevant information from various sources when dealing with complex inquiries.
How does Deskhero's AI help to keep the knowledge base up-to-date?
Deskhero's AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the most recent and relevant information is always available in the knowledge base.
* This article provides an example of how a fictive company in the Geriatric Physiotherapy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
