SeniorCare Physio handles a high volume of queries daily from patients, caregivers, and insurance providers. The company uses Deskhero's user groups and custom fields features to organize these queries effectively. However, the sheer volume of queries can still be challenging for the helpdesk team.
By implementing Deskhero's advanced AI capabilities, SeniorCare Physio is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only speeds up the response time but also ensures the accuracy and relevance of the replies.
SeniorCare Physio also uses Deskhero's AI-powered comprehensive search bar to swiftly locate pertinent information across various resources. This feature is particularly beneficial when dealing with complex queries that require referencing multiple documents or sources.
Furthermore, Deskhero's AI capabilities assist SeniorCare Physio in maintaining an updated knowledge base. The AI can generate new articles from Word, PowerPoint, and PDF files, making sure that the most current and pertinent information is always accessible to both the helpdesk team and customers.
Overall, by employing Deskhero's advanced AI capabilities, SeniorCare Physio has significantly improved the efficiency and effectiveness of its helpdesk services, leading to increased customer satisfaction.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies, thereby speeding up the response time.
How does SeniorCare Physio use Deskhero's AI-powered search bar?
SeniorCare Physio uses the AI-powered search bar to quickly locate relevant information from various sources when dealing with complex queries.
How does Deskhero's AI assist in maintaining an updated knowledge base?
Deskhero's AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the most current and pertinent information is always available in the knowledge base.
* This article provides an example of how a fictive company in the Geriatric Physiotherapy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
