Golden Years Therapy deals with a multitude of inquiries every day from patients, their families, and insurance companies. To manage these inquiries, the company uses Deskhero's structured data lists and custom email domains. Despite these tools, the volume of inquiries can be taxing for the customer service team.
By utilizing Deskhero's advanced AI capabilities, Golden Years Therapy is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time spent on each ticket and improves the quality of responses.
Golden Years Therapy also uses Deskhero's AI-enhanced search bar to swiftly find relevant information. This feature is especially useful when dealing with complex inquiries that require referencing multiple sources of information.
Additionally, Deskhero's AI capabilities help Golden Years Therapy to keep its knowledge base up-to-date. The AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the most recent and relevant information is always available for both the customer service team and customers.
Overall, by leveraging Deskhero's advanced AI capabilities, Golden Years Therapy has been able to improve the efficiency and effectiveness of its customer service, leading to higher customer satisfaction rates.
How does Deskhero's AI enhance the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This ensures that the responses are accurate and relevant to the inquiry.
How does Golden Years Therapy use Deskhero's AI-enhanced search bar?
The AI-enhanced search bar allows Golden Years Therapy's customer service team to quickly find relevant information from various sources when dealing with complex inquiries.
How does Deskhero's AI help to keep the knowledge base up-to-date?
Deskhero's AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the most recent and relevant information is always available in the knowledge base.
* This article provides an example of how a fictive company in the Geriatric Physiotherapy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
