SeniorLiving Communities uses Deskhero's user groups feature to organize their helpdesk team based on the type of issues they handle. The AI capabilities of Deskhero analyze previous tickets and suggest replies to new tickets, improving the efficiency of the helpdesk team.
The company also uses the custom email domains feature to create separate email addresses for different types of issues. This helps in routing tickets to the right user group, improving response time and resident satisfaction.
Deskhero's AI capabilities also enhance the search results in the knowledge base. By leveraging OpenAI Embeddings from previous tickets and uploaded files like policies and manuals, the AI provides more relevant search results, making it easier for the helpdesk team to find necessary information.
SeniorLiving Communities also uses Deskhero's kanban board to track the progress of each ticket. The AI capabilities of Deskhero analyze the status of tickets and suggest actions to expedite resolution, improving overall efficiency.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities enhance the helpdesk services?
Deskhero's AI analyzes previous tickets and suggests replies to new tickets, improving the efficiency of the helpdesk team. It also enhances the search results in the knowledge base and suggests actions to expedite ticket resolution.
How does the custom email domains feature improve ticket routing?
The custom email domains feature allows creating separate email addresses for different types of issues. This helps in routing tickets to the right user group, improving response time and resident satisfaction.
What is the benefit of using Deskhero's kanban board?
Deskhero's kanban board helps in tracking the progress of each ticket. The AI capabilities of Deskhero analyze the status of tickets and suggest actions to expedite resolution.
* This article provides an example of how a fictive company in the Geriatrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
