ElderCare Solutions uses Deskhero's ticket management feature to handle all customer inquiries and complaints. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing response time.
The company also utilizes the custom fields feature to categorize tickets based on the type of service or issue. This helps in prioritizing and assigning tickets to the right team or individual, improving efficiency and customer satisfaction.
Deskhero's AI capabilities also enhance the search results in the knowledge base. By leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations, the AI provides more relevant search results, making it easier for the support team to find necessary information.
With the help of Deskhero's website scraping feature, ElderCare Solutions keeps its knowledge base updated with the latest information from relevant websites. The AI capabilities analyze this data and incorporate it into suggested replies and search results.
Finally, ElderCare Solutions uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, reducing response time and improving efficiency.
How does Deskhero's AI improve the search results in the knowledge base?
By leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations, Deskhero's AI provides more relevant search results.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature keeps the knowledge base updated with the latest information from relevant websites. The AI capabilities analyze this data and incorporate it into suggested replies and search results.
* This article provides an example of how a fictive company in the Geriatrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
