BioSeed Testing receives a wide range of customer queries regarding seed quality, germination tests, and related processes. To handle these queries efficiently, BioSeed Testing uses Deskhero's AI capabilities, which generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Deskhero's AI capabilities also enhance the search functionality on BioSeed Testing's customer support platform. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the platform provides more relevant and precise search results, making it easier for customers to find the information they need.
BioSeed Testing uses Deskhero's website scraping feature to stay updated with the latest research and developments in seed germination. The scraped data is used to update the knowledge base and to generate more accurate and up-to-date suggested replies, ensuring that customers always receive the most current and relevant information.
The custom fields and structured data lists provided by Deskhero allow BioSeed Testing to categorize and manage their customer queries more effectively. This leads to a more organized and efficient customer support service.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the efficiency of BioSeed Testing's customer support services, leading to enhanced customer satisfaction.
How does Deskhero's AI capabilities speed up the response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This automation speeds up the response time as it reduces the time taken to draft responses.
How does Deskhero enhance the search functionality on the customer support platform?
Deskhero leverages OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant and precise search results. This makes it easier for customers to find the information they need.
How does Deskhero help in staying updated with the latest research and developments?
Deskhero's website scraping feature scrapes the latest research and developments from various sources. This data is used to update the knowledge base and to generate more accurate and up-to-date suggested replies.
* This article provides an example of how a fictive company in the Germination Tests for Seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
