SeedGenix receives numerous queries from customers regarding the germination process, seed quality, and testing procedures. Using Deskhero's advanced AI capabilities, SeedGenix is able to generate suggested replies based on previous tickets, knowledge base articles, and other uploaded files. This not only reduces the response time but also ensures consistency in the information provided to the customers.
Deskhero's AI capabilities also enhance the search results on SeedGenix's customer support platform. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the platform is able to provide more relevant and precise search results, improving the customer's ability to find the information they need.
SeedGenix also uses Deskhero's website scraping feature to stay updated with the latest research and developments in the field of seed germination. The scraped data is used to update the knowledge base and to generate more accurate and up-to-date suggested replies.
The custom fields and structured data lists provided by Deskhero allow SeedGenix to categorize and manage their customer queries more effectively. This leads to a more organized and efficient customer support service.
Overall, Deskhero's advanced AI capabilities have enabled SeedGenix to provide a more efficient and effective customer support service, leading to improved customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other uploaded files. This automation reduces the time taken to draft responses, thus improving the overall response time.
How does Deskhero enhance the search results on the customer support platform?
Deskhero leverages OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant and precise search results. This improves the customer's ability to find the information they need.
How does Deskhero help in staying updated with the latest research and developments?
Deskhero's website scraping feature scrapes the latest research and developments from various sources. This data is used to update the knowledge base and to generate more accurate and up-to-date suggested replies.
* This article provides an example of how a fictive company in the Germination Tests for Seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
