Gilded Elegance was dealing with a large volume of customer queries and complaints, making their ticket management system inefficient. With Deskhero, they were able to automate their ticket management process and handle customer queries more efficiently.
Deskhero's AI capabilities enabled Gilded Elegance to automatically generate suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data, the AI was able to find relevant content and generate accurate responses.
The AI's ability to enhance search results also proved beneficial for Gilded Elegance. The AI used the same embeddings to improve the accuracy of search results, making it easier for customers to find the information they needed.
Furthermore, the use of a kanban board allowed Gilded Elegance to visualize their ticket management process. This made it easier for them to track the progress of each ticket and ensure timely resolution.
Overall, the use of Deskhero's AI capabilities has significantly improved Gilded Elegance's ticket management system and customer support services. It has reduced the time taken to respond to customer queries and improved the accuracy of their responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the accuracy of search results. It uses the embeddings from various sources to find the most relevant content for the search query.
How does Gilded Elegance use the kanban board?
Gilded Elegance uses the kanban board to visualize their ticket management process. This allows them to track the progress of each ticket and ensure timely resolution.
* This article provides an example of how a fictive company in the Gilding and Marbling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
