Marble Magic was facing difficulties in maintaining an up-to-date and comprehensive knowledge base. With the help of Deskhero, they were able to automate the process of updating their knowledge base and improve its accuracy.
Deskhero's AI capabilities allowed Marble Magic to generate knowledge base articles from word, powerpoint, pdf files and even scrape data from their website. This not only saved them time but also ensured that their knowledge base was always updated with the latest information.
The AI also used OpenAI Embeddings from these sources to enhance the search results in the knowledge base. This made it easier for customers to find the information they were looking for, thereby improving customer satisfaction.
Moreover, the use of custom email domains and user groups allowed Marble Magic to provide personalized customer support. They were able to send targeted emails to specific user groups, improving their communication with customers.
Overall, Deskhero's AI capabilities have significantly improved Marble Magic's knowledge base and customer support services. It has made their knowledge base more comprehensive and accurate, and improved their communication with customers.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files and even scrape data from the website. This automates the process of updating the knowledge base and ensures it is always updated with the latest information.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to improve the accuracy of search results in the knowledge base. This makes it easier for customers to find the information they are looking for.
How does Marble Magic use custom email domains and user groups?
Marble Magic uses custom email domains and user groups to provide personalized customer support. They can send targeted emails to specific user groups, improving their communication with customers.
* This article provides an example of how a fictive company in the Gilding and Marbling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
