Golden Marvels was struggling with the growing volume of customer queries and complaints. The manual process of sorting and responding to these requests was time-consuming and inefficient. With Deskhero, they were able to automate their helpdesk services and streamline their customer support process.
Deskhero's advanced AI capabilities enabled Golden Marvels to automatically generate suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI was able to find relevant content and generate accurate responses.
The AI's ability to enhance search results also proved beneficial for Golden Marvels. The AI used the same embeddings to improve the accuracy of search results, making it easier for customers to find the information they needed.
Furthermore, the use of custom fields and structured data lists allowed Golden Marvels to organize their customer data more effectively. This made it easier for them to track customer interactions and improve their customer service.
Overall, the use of Deskhero's AI capabilities has significantly improved Golden Marvels' customer support services. It has reduced the time taken to respond to customer queries and improved the accuracy of their responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the accuracy of search results. It uses the embeddings from various sources to find the most relevant content for the search query.
How does Golden Marvels use custom fields and structured data lists?
Golden Marvels uses custom fields and structured data lists to organize their customer data. This allows them to track customer interactions and improve their customer service.
* This article provides an example of how a fictive company in the Gilding and Marbling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
