EcoTent was looking for a solution to manage their growing customer queries and provide personalized support. They chose Deskhero for its advanced AI capabilities and comprehensive customer support features.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allows EcoTent to quickly find relevant content and provide personalized responses to customer queries.
The AI also enhances EcoTent's search results. With the comprehensive search bar, customer support agents can easily locate necessary information from the knowledge base, previous tickets, and scraped website data. This has significantly reduced response times and improved customer satisfaction.
Furthermore, Deskhero's AI generates suggested replies for customer support agents. This not only speeds up the response process but also ensures that the information provided to customers is accurate and consistent.
By implementing Deskhero, EcoTent has been able to enhance their customer experience, resulting in higher customer retention and satisfaction rates.
How does Deskhero's AI provide personalized responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This allows customer support agents to provide personalized responses based on the specific query and customer profile.
How does Deskhero improve search results?
Deskhero's AI enhances search results by pulling relevant information from the knowledge base, previous tickets, and scraped website data. This makes it easier for customer support agents to locate the necessary information quickly.
How has Deskhero enhanced customer experience at EcoTent?
Deskhero has enhanced customer experience at EcoTent by providing personalized and efficient customer support. The platform's AI capabilities have reduced response times and ensured that customers receive accurate and consistent information, thereby improving overall customer satisfaction.
* This article provides an example of how a fictive company in the Glamping sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
