CrystalEdge Glass Solutions handles numerous customer queries and support requests daily. Managing these manually was cumbersome and error-prone. With Deskhero, CrystalEdge has automated this process, improving efficiency and reducing errors.
Deskhero's advanced AI capabilities have been a game-changer for CrystalEdge. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This has greatly improved the speed and accuracy of CrystalEdge's responses.
The AI also enhances search results, making it easier for CrystalEdge's support team to find relevant information quickly. This has reduced the time spent on searching for information and improved the overall efficiency of the support team.
Furthermore, Deskhero's AI has assisted CrystalEdge in developing a robust knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for CrystalEdge to keep their knowledge base updated with the latest information.
In summary, the adoption of Deskhero has revolutionized CrystalEdge's customer support, making it more efficient and effective. The advanced AI capabilities of Deskhero have been pivotal in this transformation.
How does Deskhero's AI improve the response to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This improves the speed and accuracy of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for support teams to find relevant information quickly.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
* This article provides an example of how a fictive company in the Glass Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
