ClearCut Glassworks receives numerous queries and support requests daily regarding their glass cutting services, product specifications, and usage guidelines. Managing these requests manually was time-consuming and prone to errors. With Deskhero, ClearCut has automated this process, freeing up valuable time for their support staff.
The advanced AI capabilities of Deskhero have been particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero provides suggested replies to customer queries. This feature has not only improved the speed of response but also its accuracy, enhancing customer satisfaction.
Deskhero's AI also enhances search results, making it easier for ClearCut's support team to find relevant information quickly. This feature has reduced the time spent searching for information, further improving efficiency.
Additionally, the AI capabilities of Deskhero have helped ClearCut in creating a robust knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for ClearCut to keep their knowledge base updated with the latest information.
Overall, the adoption of Deskhero has revolutionized ClearCut's customer support, making it more efficient and effective. The advanced AI capabilities of Deskhero have played a crucial role in this transformation.
How does Deskhero's AI enhance the speed and accuracy of responses?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This not only improves the speed of response but also its accuracy.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for support teams to find relevant information quickly.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
* This article provides an example of how a fictive company in the Glass Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
