Precision Glass Cutting Inc. deals with a high volume of support tickets daily, ranging from service inquiries to technical issues. Managing these tickets manually was challenging and inefficient. With Deskhero, Precision has automated this process, improving efficiency and reducing errors.
Deskhero's advanced AI capabilities have been instrumental in this improvement. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to support tickets. This has significantly improved the speed and accuracy of Precision's responses.
The AI also enhances search results, making it easier for Precision's helpdesk team to find relevant information quickly. This has reduced the time spent on searching for information and improved the overall efficiency of the helpdesk.
Moreover, Deskhero's AI has helped Precision in building a comprehensive knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has simplified the process of keeping the knowledge base updated with the latest information.
In conclusion, the adoption of Deskhero has significantly improved the efficiency and effectiveness of Precision's helpdesk. The advanced AI capabilities of Deskhero have been key to this transformation.
How does Deskhero's AI improve the response to support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to support tickets. This improves the speed and accuracy of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for helpdesk teams to find relevant information quickly.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
* This article provides an example of how a fictive company in the Glass Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
