ClearView Packaging receives hundreds of customer queries daily, ranging from product inquiries to technical support. With Deskhero's AI capabilities, they can now automatically generate suggested replies based on previous tickets and knowledge base articles. This feature significantly reduces the time spent by support agents on each ticket, allowing them to handle more queries in less time.
The company also uses Deskhero's AI to enhance search results. When a customer submits a query, the AI searches through the company's knowledge base, uploaded files like policies/manuals/presentations, and scraped website data to find the most relevant content. This not only improves the accuracy of search results but also provides customers with comprehensive solutions.
Deskhero's AI also helps ClearView Packaging to keep their knowledge base up-to-date. The AI can generate new knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always filled with the latest information, providing customers with accurate and timely support.
Moreover, ClearView Packaging uses Deskhero's user groups feature to segment their customer base. This allows the AI to provide personalized support based on the customer's profile, further improving the quality of customer service.
Overall, Deskhero's AI capabilities have transformed ClearView Packaging's customer support, making it more efficient and customer-centric.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer submits a query, Deskhero's AI searches through the company's knowledge base, uploaded files, and scraped website data using OpenAI Embeddings. This allows the AI to find the most relevant content, enhancing the accuracy of search results.
How does Deskhero's AI help to keep the knowledge base up-to-date?
Deskhero's AI can generate new knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always filled with the latest information.
* This article provides an example of how a fictive company in the Glass Product Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
