GlassPack Solutions handles a large volume of customer tickets daily. With Deskhero's AI capabilities, they can now automate the process of ticket management. The AI categorizes incoming tickets based on their content and assigns them to the appropriate support agent. This not only speeds up the ticket resolution process but also ensures that each ticket is handled by an agent with the right expertise.
The company also leverages Deskhero's AI to generate suggested replies for each ticket. By analyzing previous tickets and knowledge base articles, the AI can provide accurate and helpful responses, reducing the workload of support agents.
Furthermore, GlassPack Solutions uses Deskhero's AI to enhance their knowledge base. The AI can generate new articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information, providing customers with accurate and timely support.
Using Deskhero's custom fields feature, GlassPack Solutions can also collect specific information from customers when they submit a ticket. This information is used by the AI to provide personalized support, improving the overall customer experience.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of GlassPack Solutions' ticket management process, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI categorizes incoming tickets based on their content and assigns them to the appropriate support agent. This speeds up the ticket resolution process and ensures that each ticket is handled by an agent with the right expertise.
How does Deskhero's AI generate suggested replies?
By analyzing previous tickets and knowledge base articles using OpenAI Embeddings, Deskhero's AI can generate accurate and helpful responses for each ticket.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate new knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Glass Product Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
