CrystalWrap Industries receives a wide variety of customer queries every day. To handle these queries effectively, they use Deskhero's AI capabilities. The AI analyzes each query using OpenAI Embeddings and generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only reduces the time spent by support agents on each ticket but also ensures that each response is accurate and helpful.
The company also uses Deskhero's user groups feature to segment their customer base. This allows the AI to provide personalized support based on the customer's profile. For instance, if a customer frequently asks about a specific product, the AI will prioritize information related to that product when generating suggested replies.
Furthermore, CrystalWrap Industries uses Deskhero's AI to keep their knowledge base up-to-date. The AI can generate new articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that customers always have access to the latest information.
Using Deskhero's comprehensive search bar, customers can easily find the information they need. The AI enhances search results by analyzing the customer's query and finding the most relevant content from the knowledge base, uploaded files, and scraped website data.
Overall, Deskhero's AI capabilities have enabled CrystalWrap Industries to provide personalized and efficient customer support, leading to improved customer satisfaction.
How does Deskhero's AI provide personalized support?
Deskhero's AI analyzes each customer's profile and their query to generate suggested replies. If a customer frequently asks about a specific product, the AI will prioritize information related to that product when generating suggested replies.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI can generate new knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always filled with the latest information.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the customer's query using OpenAI Embeddings and finds the most relevant content from the knowledge base, uploaded files, and scraped website data. This enhances the accuracy of search results and provides customers with comprehensive solutions.
* This article provides an example of how a fictive company in the Glass Product Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
