GlassCycle Wholesalers deals with a large number of customer queries and complaints every day. To manage these efficiently, they use Deskhero's user groups feature. The AI capabilities of Deskhero allow GlassCycle to automatically assign tickets to the appropriate user groups based on their content, ensuring a quick and effective response.
Deskhero's AI also enhances GlassCycle's knowledge base by generating articles from word, powerpoint, pdf files, and scraped website data. This automated process not only saves time and effort but also ensures that the knowledge base is always up-to-date and comprehensive.
To improve the quality of its customer support, GlassCycle uses Deskhero's AI to generate suggested replies. By analyzing the content of the customer queries and the information in the knowledge base, the AI provides accurate and helpful suggestions, improving the response time and customer satisfaction.
GlassCycle also uses Deskhero's advanced search bar powered by AI. This feature allows the helpdesk team to quickly find relevant information from the knowledge base, previous tickets, and other resources. This significantly reduces the time spent on searching for information and increases the efficiency of the helpdesk team.
Finally, GlassCycle leverages Deskhero's REST API to integrate the platform with its existing systems. This seamless integration ensures that all customer-related data is centralized and easily accessible, further enhancing the efficiency of the helpdesk services.
How does Deskhero's AI assign tickets to user groups?
Deskhero's AI assigns tickets to user groups based on their content. It uses natural language processing to understand the content of the tickets and assigns them to the appropriate user groups.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI generates articles for the knowledge base from word, powerpoint, pdf files, and scraped website data. It uses machine learning algorithms to extract relevant information and generate comprehensive articles.
How does GlassCycle integrate Deskhero with its existing systems?
GlassCycle uses Deskhero's REST API to integrate the platform with its existing systems. This allows for a seamless flow of data between Deskhero and other systems, ensuring that all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Glass Recyclables and Waste Material Wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
