EcoGlass Solutions receives a large number of customer queries and complaints every day. To manage these effectively, they use Deskhero's tickets management feature. With the help of AI, Deskhero categorizes the tickets based on their content and urgency, enabling EcoGlass's support team to prioritize and respond to them promptly.
The AI capabilities of Deskhero also enhance EcoGlass's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero generates comprehensive and relevant content for the knowledge base. This not only improves the quality of the knowledge base but also reduces the time and effort required to maintain it.
Deskhero's AI also generates suggested replies for the customer support team. By analyzing the content of the customer queries and the information available in the knowledge base, the AI provides accurate and helpful suggestions, reducing the response time and improving customer satisfaction.
EcoGlass also uses Deskhero's advanced search bar powered by AI. This feature allows the support team to quickly find relevant information from the knowledge base, previous tickets, and other resources. This significantly reduces the time spent on searching for information and increases the efficiency of the support team.
Finally, EcoGlass leverages Deskhero's REST API to integrate the platform with its existing systems. This seamless integration ensures that all customer-related data is centralized and easily accessible, further enhancing the efficiency of the customer support process.
How does Deskhero's AI categorize the tickets?
Deskhero's AI categorizes the tickets based on their content and urgency. It uses natural language processing to understand the content of the tickets and assigns them to appropriate categories.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing the content of the customer queries and the information available in the knowledge base. It uses machine learning algorithms to provide accurate and helpful suggestions.
How does EcoGlass integrate Deskhero with its existing systems?
EcoGlass uses Deskhero's REST API to integrate the platform with its existing systems. This allows for a seamless flow of data between Deskhero and other systems, ensuring that all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Glass Recyclables and Waste Material Wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
