CrystalClear Auto Glass, a prominent player in the glass replacement and windshield repair industry, was looking for a solution to improve their customer support services. They decided to implement Deskhero to build a comprehensive knowledge base.
Deskhero's feature of generating knowledge base articles from word, powerpoint, pdf files, and scraped website data allowed CrystalClear to create a rich resource for their support team. The team could easily find information to resolve customer queries.
The advanced AI capabilities of Deskhero added another layer of efficiency to CrystalClear's customer support services. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only improved the response time but also ensured that the responses were accurate and relevant.
Deskhero's comprehensive search bar further enhanced the efficiency of CrystalClear's support team. The team could easily find relevant information and provide quick solutions to customers.
By implementing Deskhero, CrystalClear Auto Glass was able to build a comprehensive knowledge base and improve their customer support services.
How did Deskhero's AI capabilities improve CrystalClear's customer support services?
Deskhero's AI capabilities suggested replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This improved the response time and ensured that the responses were accurate and relevant.
How did Deskhero help in building a comprehensive knowledge base for CrystalClear?
Deskhero's feature of generating knowledge base articles from word, powerpoint, pdf files, and scraped website data allowed CrystalClear to create a rich resource for their support team.
How did Deskhero's comprehensive search bar enhance the efficiency of CrystalClear's support team?
Deskhero's comprehensive search bar made it easy for the support team to find relevant information. This enabled them to provide quick solutions to customers.
* This article provides an example of how a fictive company in the Glass Replacement and Windshield Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
