ClearView Glass Solutions, a leading provider of glass replacement and windshield repair services, has been facing challenges in managing the increasing volume of customer queries and complaints. The company decided to implement Deskhero to enhance their customer support services.
With Deskhero's structured data lists and custom fields, ClearView was able to categorize and prioritize their tickets effectively. The kanban board feature provided a visual overview of the tickets, enabling the team to manage their workload efficiently.
The advanced AI capabilities of Deskhero were a game-changer for ClearView. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero was able to suggest replies to customer queries. This significantly reduced the response time and improved customer satisfaction.
Deskhero's AI also enhanced the search results, making it easier for the support team to find relevant information. The knowledge base articles generated from word, powerpoint, pdf files, and scraped website data proved to be a valuable resource for the team.
Overall, Deskhero's AI capabilities have transformed ClearView's customer support services, making them more efficient and effective.
How did Deskhero's AI capabilities improve ClearView's response time?
Deskhero's AI capabilities suggested replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This significantly reduced the time taken to respond to customers.
How did Deskhero help in managing the workload of ClearView's support team?
Deskhero's kanban board feature provided a visual overview of the tickets, enabling the team to manage their workload efficiently.
How did Deskhero enhance the search results for ClearView's support team?
Deskhero's AI capabilities enhanced the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This made it easier for the support team to find relevant information.
* This article provides an example of how a fictive company in the Glass Replacement and Windshield Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
