ShineOn Windshield Repairs, a renowned company in the glass replacement and windshield repair industry, was struggling with managing their customer tickets. They decided to use Deskhero to improve their ticket management system.
Deskhero's user groups and custom email domains features allowed ShineOn to organize their customer support team better. Each team was assigned a specific domain, which helped in streamlining the ticket assignment process.
The advanced AI capabilities of Deskhero played a crucial role in improving ShineOn's service delivery. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only improved the response time but also ensured that the responses were accurate and relevant.
Deskhero's comprehensive search bar and REST API further enhanced the efficiency of ShineOn's support team. The team could easily find relevant information and integrate Deskhero with other applications they were using.
By implementing Deskhero, ShineOn Windshield Repairs was able to transform their ticket management system and improve their service delivery.
How did Deskhero's AI capabilities improve ShineOn's service delivery?
Deskhero's AI capabilities suggested replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This improved the response time and ensured that the responses were accurate and relevant.
How did Deskhero help in organizing ShineOn's customer support team?
Deskhero's user groups and custom email domains features allowed ShineOn to organize their customer support team better. Each team was assigned a specific domain, which helped in streamlining the ticket assignment process.
How did Deskhero's comprehensive search bar and REST API enhance the efficiency of ShineOn's support team?
The comprehensive search bar made it easy for the support team to find relevant information. The REST API allowed them to integrate Deskhero with other applications they were using, enhancing their efficiency.
* This article provides an example of how a fictive company in the Glass Replacement and Windshield Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
