Crystal Clear receives numerous customer queries daily, ranging from product inquiries to shipment tracking. To manage these efficiently, the company uses Deskhero's tickets management feature. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest appropriate responses, significantly reducing response time.
The company also utilizes Deskhero's custom fields and user groups features to categorize queries and assign them to the right support team. This ensures that each query is handled by the most qualified team member, improving the quality of support.
Crystal Clear has a vast product range, making it challenging for customers to find specific items. Deskhero's comprehensive search bar, enhanced by AI, provides accurate search results by analyzing the website's scraped data and uploaded files like product manuals and presentations.
Deskhero's knowledge base feature is used by Crystal Clear to create a self-service portal for customers. The AI capabilities generate articles from word, powerpoint, pdf files, providing customers with detailed information about products and services.
Finally, Crystal Clear uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the benefits of AI-powered customer support without disrupting its current operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest appropriate responses to new queries, significantly reducing the time taken to draft a response.
How does Deskhero enhance search results?
Deskhero's AI capabilities analyze the website's scraped data and uploaded files like product manuals and presentations to provide accurate search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Glassware/Crystal Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
