Glistening Glassware uses Deskhero's tickets management feature to handle customer queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest suitable responses, enabling the company to respond to customers quickly and accurately.
The company also uses Deskhero's custom fields and user groups to categorize queries and assign them to the right support team. This ensures that each query is handled by the most competent team member, enhancing the quality of support.
Finding specific products on Glistening Glassware's website can be challenging due to its extensive product range. Deskhero's comprehensive search bar, powered by AI, provides precise search results by analyzing the website's scraped data and uploaded files like product catalogs and presentations.
Glistening Glassware uses Deskhero's knowledge base feature to create a self-help portal for customers. The AI capabilities generate articles from word, powerpoint, pdf files, providing customers with in-depth information about products and services.
Lastly, Glistening Glassware uses Deskhero's REST API to integrate the platform with its existing systems. This allows the company to enjoy the benefits of AI-powered customer support without disrupting its current operations.
How does Deskhero's AI capabilities enhance customer experience?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest suitable responses, enabling quick and accurate responses. It also enhances search results and generates comprehensive knowledge base articles.
How does Deskhero improve the quality of support?
Deskhero's custom fields and user groups features allow queries to be categorized and assigned to the most competent team member, enhancing the quality of support.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Glassware/Crystal Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
