Panorama Glazing Solutions was facing challenges in maintaining an up-to-date and comprehensive knowledge base. They needed a solution that could help them manage and update their knowledge base efficiently.
With Deskhero, Panorama was able to leverage AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This not only expanded their knowledge base but also ensured that it was always up-to-date with the latest information.
Deskhero's AI also used OpenAI Embeddings from these sources to enhance search results. This made it easier for both the support team and customers to find relevant information quickly.
Furthermore, Panorama used Deskhero's custom email domains feature to create a dedicated support email. This helped them manage customer queries more effectively and provided a more professional image.
Overall, Deskhero's AI capabilities greatly enhanced Panorama's knowledge base, improving the efficiency of their customer support and the satisfaction of their customers.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. It uses OpenAI Embeddings to find relevant content from these sources and convert it into knowledge base articles.
How does Deskhero enhance the searchability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance the searchability of the knowledge base. It finds relevant content from various sources and presents it in the search results, making it easier for users to find the information they need.
How can Deskhero improve the professionalism of customer support?
Deskhero's custom email domains feature allows companies to create a dedicated support email. This helps manage customer queries more effectively and provides a more professional image.
* This article provides an example of how a fictive company in the Glazing Contractor Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
