Horizon Glassworks was grappling with the challenge of managing a growing volume of customer tickets. They needed a solution that could help them handle tickets efficiently and provide timely and accurate responses.
With Deskhero, Horizon was able to leverage AI capabilities to automate the ticket management process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
Horizon also used Deskhero's kanban board feature to visualize their ticket workflow. This helped them track the status of each ticket and identify any bottlenecks in the process.
Furthermore, Horizon utilized Deskhero's user groups feature to categorize and assign tickets based on the nature of the query and the expertise required. This ensured that the right team member was always handling the right ticket.
Overall, Deskhero's AI capabilities and other features helped Horizon improve their ticket management process, enhance efficiency, and increase customer satisfaction.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, automating the ticket management process.
How does the kanban board feature help in ticket management?
Deskhero's kanban board feature allows companies to visualize their ticket workflow. This helps them track the status of each ticket and identify any bottlenecks in the process.
How can Deskhero ensure that the right team member is handling the right ticket?
Deskhero's user groups feature allows companies to categorize and assign tickets based on the nature of the query and the expertise required. This ensures that the right team member is always handling the right ticket.
* This article provides an example of how a fictive company in the Glazing Contractor Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
