ClearView Glazing Services was struggling with managing the increasing volume of customer queries and complaints. They needed a solution that could help them manage tickets efficiently, provide quick and accurate responses, and improve overall customer satisfaction.
With Deskhero, ClearView was able to leverage advanced AI capabilities to automate ticket management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhanced the search results, making it easier for the support team to find relevant information quickly. This improved efficiency and allowed the team to handle more tickets in less time.
Additionally, ClearView utilized Deskhero's custom fields and user groups features to categorize and assign tickets based on the nature of the query and the expertise required. This ensured that the right team member was always handling the right ticket.
Overall, Deskhero's AI capabilities transformed ClearView's customer support process, improving efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It finds relevant content from various sources and presents it in the search results, making it easier for users to find the information they need.
How can Deskhero improve ticket management?
Deskhero's AI capabilities, along with features like custom fields and user groups, can significantly improve ticket management. It automates the process of finding relevant information and generating responses, and ensures that tickets are assigned to the right team member.
* This article provides an example of how a fictive company in the Glazing Contractor Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
