ClearView Glazing uses Deskhero's AI capabilities to manage and respond to customer inquiries more effectively. The AI analyses previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time spent by the support team on each ticket, allowing them to handle more customer queries in less time.
Deskhero's AI also enhances the search results within the platform. When ClearView's support team searches for information to resolve a ticket, the AI uses OpenAI Embeddings to find the most relevant content from the available resources. This allows the team to quickly find the information they need, reducing the time taken to resolve each ticket.
The company also uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows ClearView to quickly build a comprehensive knowledge base without the need for manual data entry. The knowledge base is then used by the AI to provide suggested responses to customer queries, further improving the efficiency of the support team.
ClearView has also benefited from Deskhero's custom fields and user groups features. The company has set up custom fields to capture specific information about each ticket, such as the type of glazing installed and the location of the installation. These fields allow the support team to quickly understand the context of each ticket. The user groups feature allows ClearView to assign tickets to the most appropriate team member, based on their expertise and availability.
Overall, Deskhero's AI capabilities have allowed ClearView Glazing to significantly improve their customer support services. The company has seen a reduction in the time taken to resolve tickets, an increase in customer satisfaction, and improved operational efficiency.
How does Deskhero's AI improve the efficiency of ClearView's support team?
Deskhero's AI improves efficiency by generating suggested replies to customer queries and enhancing search results. This allows the support team to handle more tickets in less time and find the information they need more quickly.
How does ClearView use Deskhero's custom fields and user groups features?
ClearView uses custom fields to capture specific information about each ticket, and the user groups feature to assign tickets to the most appropriate team member. These features help the support team to quickly understand the context of each ticket and ensure it is handled by the right person.
How does Deskhero's AI help ClearView to build their knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This allows ClearView to quickly build a comprehensive knowledge base without the need for manual data entry.
* This article provides an example of how a fictive company in the Glazing Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
