GlazeMaster receives a high volume of customer queries daily, ranging from service inquiries to troubleshooting requests. With Deskhero's advanced AI capabilities, the company can quickly sort and prioritize these tickets, ensuring that urgent matters are addressed promptly.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar also allows GlazeMaster's support team to quickly find relevant information from the system's vast database. This feature, combined with the AI's ability to enhance search results, ensures that the team can provide accurate and timely responses.
Furthermore, the AI's ability to learn from past interactions allows it to continuously improve its performance. Over time, this leads to more accurate ticket categorization and faster response times, further enhancing customer satisfaction.
By leveraging Deskhero's advanced AI capabilities, GlazeMaster has been able to significantly improve its customer support efficiency, leading to higher customer satisfaction and retention rates.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for incoming queries. It also enhances search results, making it easier for the support team to find relevant information.
How does Deskhero improve response times?
Deskhero's AI capabilities allow it to quickly sort and prioritize tickets, ensuring that urgent matters are addressed first. It also generates suggested replies, reducing the time taken to respond to customer queries.
Can Deskhero's AI learn and improve over time?
Yes, Deskhero's AI learns from past interactions and continuously improves its performance. This leads to more accurate ticket categorization and faster response times over time.
* This article provides an example of how a fictive company in the Glazing Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
