KartKing has a large customer base with diverse needs and queries ranging from booking inquiries to safety concerns. Managing these queries was a significant challenge until they adopted Deskhero. With Deskhero's ticket management system, KartKing can now efficiently handle customer requests, ensuring no query goes unanswered.
Deskhero's advanced AI capabilities have been particularly beneficial for Kartking. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature allows the AI to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
With the use of custom fields and structured data lists, KartKing can categorize and prioritize tickets based on their urgency and nature. This feature has improved the workflow and increased the efficiency of the support team.
KartKing also utilizes Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities automatically generate articles from word, powerpoint, pdf files, and even scrape data from the website, making it easier for customers to find answers to common questions.
Lastly, Deskhero's comprehensive search bar and REST API have made it possible for KartKing to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows it to integrate with existing systems, providing a seamless experience for both the support team and the customers.
How does Deskhero help in managing customer queries?
Deskhero provides a ticket management system that allows companies to efficiently handle customer requests. It also offers custom fields and structured data lists for categorizing and prioritizing tickets.
* This article provides an example of how a fictive company in the Go-Kart Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
