Racer's Edge deals with a multitude of customer queries daily. To manage these effectively, they implemented Deskhero. With its ticket management system, Racer's Edge can now organize and track all customer queries, ensuring every customer receives a timely response.
Deskhero's advanced AI capabilities have been instrumental for Racer's Edge. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies. This feature has significantly reduced the response time, improving customer satisfaction.
Racer's Edge also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities automatically generate articles from various file types and scrape data from the website, enabling customers to find answers to common questions easily.
Deskhero's custom fields and structured data lists allow Racer's Edge to categorize and prioritize tickets based on their urgency and nature. This feature has streamlined the workflow, increasing the efficiency of the support team.
Finally, the comprehensive search bar and REST API of Deskhero have enabled Racer's Edge to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI uses OpenAI Embeddings from various resources to suggest replies to customer queries. This feature significantly reduces the response time.
Can Deskhero's knowledge base be populated automatically?
Yes, Deskhero's AI capabilities can automatically generate articles for the knowledge base from various file types and scrape data from the website.
How does Deskhero help in organizing customer queries?
Deskhero provides a ticket management system that allows companies to organize and track all customer queries. It also offers custom fields and structured data lists for categorizing and prioritizing tickets.
* This article provides an example of how a fictive company in the Go-Kart Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
