Speedster Rentals receives a high volume of customer queries every day. To manage this effectively, they turned to Deskhero. With its ticket management system, Speedster Rentals can now organize and track all customer queries, ensuring timely responses.
The advanced AI capabilities of Deskhero have been a game-changer for Speedster Rentals. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies. This feature has drastically reduced the time taken to respond to customer queries, enhancing customer satisfaction.
Speedster Rentals also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities automatically generate articles from various file types and scrape data from the website, allowing customers to find answers to common questions easily.
Deskhero's custom fields and structured data lists allow Speedster Rentals to categorize and prioritize tickets based on their urgency and nature. This feature has streamlined the workflow, increasing the efficiency of the support team.
Finally, the comprehensive search bar and REST API of Deskhero have enabled Speedster Rentals to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers.
How does Deskhero's AI capabilities enhance customer satisfaction?
Deskhero's AI uses OpenAI Embeddings from various resources to suggest replies to customer queries. This feature reduces the response time, thereby enhancing customer satisfaction.
Can Deskhero's knowledge base be updated automatically?
Yes, Deskhero's AI capabilities can automatically generate articles for the knowledge base from various file types and scrape data from the website.
How does Deskhero help in prioritizing customer queries?
Deskhero provides custom fields and structured data lists that allow companies to categorize and prioritize tickets based on their urgency and nature.
* This article provides an example of how a fictive company in the Go-Kart Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
