TurboTrack uses Deskhero's AI to generate suggested replies for customer inquiries. The AI analyses previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to provide accurate and relevant responses. This has resulted in a significant reduction in response time and an increase in customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content. This has led to a decrease in the number of tickets raised as customers can find the information they need more easily.
The custom fields feature allows TurboTrack to categorize tickets based on the type of inquiry, such as booking, safety concerns, or maintenance issues. This helps in prioritizing and routing the tickets to the right team, improving the overall efficiency of the support process.
TurboTrack also utilizes Deskhero's REST API to integrate with their existing systems. This seamless integration has simplified the process of managing customer data and tracking support tickets.
Overall, Deskhero's advanced AI capabilities have transformed TurboTrack's helpdesk services, making it more efficient and customer-friendly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. It analyzes this data to provide accurate and relevant responses.
How does Deskhero's AI enhance search results?
When a search is made in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This makes the search results more accurate and helpful for the customers.
How does Deskhero's custom fields feature help in managing tickets?
The custom fields feature allows tickets to be categorized based on the type of inquiry. This helps in prioritizing and routing the tickets to the right team, improving the overall efficiency of the support process.
* This article provides an example of how a fictive company in the Go-Kart Tracks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
