Speedster Go-Kart has a large customer base and receives hundreds of customer queries daily. They use Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize inquiries. This ensures that urgent matters are attended to promptly, enhancing customer satisfaction.
Speedster Go-Kart uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI analyzes the scraped data and generates relevant knowledge base articles, providing customers with accurate and timely information.
Furthermore, the company leverages Deskhero's comprehensive search bar powered by AI. This feature uses OpenAI Embeddings from various sources to enhance search results, making it easier for customers to find the information they need.
Lastly, Speedster Go-Kart uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the time taken to respond to customers.
How does Deskhero ensure that urgent matters are attended to promptly?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize inquiries. This ensures that urgent matters are given priority.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar uses OpenAI Embeddings from various sources to enhance search results. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Go-Karting Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
