KartRush Adventures receives a high volume of customer inquiries daily. They use Deskhero's ticket management system, which uses AI to analyze previous tickets and suggest replies. This not only improves efficiency but also ensures consistent responses.
The company also uses Deskhero's custom email domains feature to maintain a professional image. The AI capabilities of Deskhero analyze incoming emails and categorize them appropriately, ensuring that no query goes unanswered.
KartRush Adventures uses Deskhero's website scraping feature to keep their knowledge base current. The AI analyzes the scraped data and generates relevant knowledge base articles, providing customers with the most recent information.
Additionally, the company uses Deskhero's comprehensive search bar, which is powered by AI. This feature uses OpenAI Embeddings from various sources to enhance search results, making it easier for customers to find the information they need.
Finally, KartRush Adventures uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth operation.
How does Deskhero's AI capabilities improve helpdesk services?
Deskhero's AI analyzes previous tickets and suggests replies to new queries. This not only improves efficiency but also ensures consistent responses.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects data from the company's website. The AI then analyzes this data and generates relevant knowledge base articles.
How does Deskhero's comprehensive search bar enhance search results?
Deskhero's search bar uses OpenAI Embeddings from various sources to enhance search results. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Go-Karting Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
