Ace Golf Academy, a leading golf instruction and lessons provider, faced challenges in managing customer queries and providing timely responses. They needed a solution that could help them manage their support tickets effectively and provide quick, accurate responses to their customers.
They chose Deskhero for its advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies.
This has significantly improved the efficiency of Ace Golf Academy's customer support team. They can now handle more tickets in less time, and the quality of their responses has improved due to the AI's ability to quickly find and suggest relevant information.
Furthermore, the AI capabilities have enhanced their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has made their knowledge base more comprehensive and useful for both their support team and their customers.
Overall, Deskhero's AI capabilities have transformed Ace Golf Academy's customer support, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This makes your knowledge base more comprehensive and useful.
How does Deskhero improve the efficiency of the customer support team?
Deskhero helps the customer support team handle more tickets in less time by suggesting relevant responses. It also improves the quality of responses by quickly finding and suggesting relevant information.
* This article provides an example of how a fictive company in the Golf instruction and lessons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
