Birdie Golf School, a renowned golf instruction and lessons provider, was looking for ways to improve their customer experience. They wanted to provide quick, accurate responses to customer queries and make their knowledge base more accessible and useful.
They chose Deskhero for its advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
This has greatly improved Birdie Golf School's customer experience. Customers now receive quicker, more accurate responses to their queries. The AI's ability to quickly find and suggest relevant information has also improved the quality of the responses.
In addition, the AI capabilities have made their knowledge base more accessible and useful. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has made it easier for customers to find the information they need.
Overall, Deskhero's AI capabilities have significantly improved Birdie Golf School's customer experience.
How does Deskhero's AI improve customer experience?
Deskhero's AI improves customer experience by providing quick, accurate responses to customer queries. It also makes the knowledge base more accessible and useful by generating articles from various sources.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI make the knowledge base more accessible?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Golf instruction and lessons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
