Eagle Golf Coaching, a prestigious golf instruction and lessons provider, was struggling with managing their helpdesk operations. They were overwhelmed with customer queries and found it difficult to provide timely, accurate responses.
They turned to Deskhero for its advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
This has greatly streamlined Eagle Golf Coaching's helpdesk operations. They can now handle more tickets in less time, and the quality of their responses has improved due to the AI's ability to quickly find and suggest relevant information.
Moreover, the AI capabilities have enhanced their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has made their knowledge base more comprehensive and useful for both their support team and their customers.
Overall, Deskhero's AI capabilities have revolutionized Eagle Golf Coaching's helpdesk operations, making them more efficient and effective.
How does Deskhero's AI streamline helpdesk operations?
Deskhero's AI streamlines helpdesk operations by suggesting relevant responses to customer queries. This allows the support team to handle more tickets in less time and improves the quality of their responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This makes your knowledge base more comprehensive and useful.
How does Deskhero improve the efficiency of the helpdesk team?
Deskhero improves the efficiency of the helpdesk team by suggesting relevant responses to customer queries. This allows the team to handle more tickets in less time.
* This article provides an example of how a fictive company in the Golf instruction and lessons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
