Pizzalicious has a large customer base and receives hundreds of support tickets daily. The company used to struggle with managing these tickets, leading to delayed responses and unsatisfied customers. However, after implementing Deskhero, they were able to leverage the platform's ticket management and AI capabilities to efficiently handle customer queries.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This feature has significantly reduced the time taken to respond to tickets, as it provides the support team with instant, relevant suggestions.
The AI also enhances search results, making it easier for the support team to find relevant information. For instance, if a customer has a query about a specific pizza's ingredients, the AI can quickly pull up the recipe from the knowledge base or the website.
Furthermore, Pizzalicious uses Deskhero's custom fields and user groups to categorize tickets based on the nature of the query and the customer's preferences. This feature has improved the efficiency of the support team by allowing them to prioritize tickets and assign them to the right team members.
Overall, Deskhero's advanced AI capabilities have enabled Pizzalicious to provide faster and more accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing tickets?
Deskhero allows you to categorize tickets using custom fields and user groups. This helps in prioritizing tickets and assigning them to the right team members.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance the search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Gourmet Pizza Places industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
