Pizza Heaven has a comprehensive knowledge base that includes information about their pizzas, ingredients, cooking process, delivery policies, and more. However, finding relevant information was a challenge due to the vast amount of data. After implementing Deskhero, they were able to leverage the platform's AI capabilities to enhance their knowledge base.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This feature has made it easier for both customers and support staff to find relevant information quickly and accurately.
Additionally, Pizza Heaven uses Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. This has allowed them to easily update their knowledge base with new information, such as new pizza recipes or changes in delivery policies.
Furthermore, the company uses Deskhero's custom email domains and user groups to provide personalized support to their customers. For instance, they have separate email domains for delivery-related queries, menu-related queries, and feedback.
Overall, Deskhero's advanced AI capabilities have improved the efficiency of Pizza Heaven's knowledge base, leading to better customer service and improved customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to enhance search results in the knowledge base. This makes it easier to find relevant information quickly and accurately.
How does Pizza Heaven use Deskhero's custom email domains?
Pizza Heaven uses Deskhero's custom email domains to provide personalized support. They have separate email domains for different types of queries, such as delivery-related queries, menu-related queries, and feedback.
How does Pizza Heaven update their knowledge base?
Pizza Heaven uses Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. This allows them to easily update their knowledge base with new information.
* This article provides an example of how a fictive company in the Gourmet Pizza Places industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
