Gourmet Pizza Palace has a large customer base and a wide range of gourmet pizzas. Managing customer support tickets and keeping their knowledge base updated was a challenge. However, after implementing Deskhero, they were able to streamline these processes using the platform's AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results. This has improved the efficiency of the support team and has led to faster and more accurate responses to customer queries.
The company also uses Deskhero's custom fields and user groups to categorize tickets based on the nature of the query and the customer's preferences. This has helped in prioritizing tickets and assigning them to the right team members.
Furthermore, Gourmet Pizza Palace uses Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for them to keep their knowledge base updated with the latest information.
Overall, Deskhero's advanced AI capabilities have streamlined the operations of Gourmet Pizza Palace, leading to improved customer service and increased customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This provides the support team with instant, relevant suggestions, leading to faster and more accurate responses to customer queries.
How does Gourmet Pizza Palace categorize tickets?
Gourmet Pizza Palace uses Deskhero's custom fields and user groups to categorize tickets based on the nature of the query and the customer's preferences. This helps in prioritizing tickets and assigning them to the right team members.
How does Gourmet Pizza Palace keep their knowledge base updated?
Gourmet Pizza Palace uses Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. This allows them to easily update their knowledge base with the latest information.
* This article provides an example of how a fictive company in the Gourmet Pizza Places industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
