CivicEngage Consultancy, a government relations firm, was looking for a way to automate their support responses. They wanted to ensure that their clients received timely and accurate replies, even during peak times.
They implemented Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's ticket management system allowed them to efficiently handle their support tickets, and its custom email domains ensured that their communications remained professional and consistent.
Deskhero's advanced AI capabilities were instrumental in automating their support responses. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-generated replies were not only accurate but also timely, ensuring that their clients received prompt responses. This greatly reduced the burden on their support team and allowed them to focus on more complex issues.
With Deskhero, CivicEngage Consultancy was able to automate their support responses, improving their efficiency and client satisfaction.
How does Deskhero's AI automate support responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, automating the response process.
Are the AI-generated replies accurate?
Yes, the AI-generated replies are based on relevant content from various sources, ensuring their accuracy. However, they should still be reviewed by a human agent for quality assurance.
Can Deskhero handle support tickets during peak times?
Yes, Deskhero's ticket management system and AI capabilities allow it to efficiently handle support tickets, even during peak times.
* This article provides an example of how a fictive company in the Government Relations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
