PublicPolicy Partners, a government relations firm, had a vast amount of information spread across various documents and files. They needed a way to consolidate this information and make it easily accessible to their team.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's knowledge base feature allowed them to create a centralized repository of information. They could easily generate articles from Word, PowerPoint, PDF files, and even scrape data from their website.
Deskhero's advanced AI capabilities played a crucial role in enhancing their knowledge base. The AI used OpenAI Embeddings from the uploaded files and scraped website data to find relevant content. This content was then used to generate suggested articles, making it easier for them to build their knowledge base.
The AI also improved the search functionality of their knowledge base. It used the embeddings to enhance search results, making it easier for the team to find the information they needed.
With Deskhero, PublicPolicy Partners was able to create a robust and efficient knowledge base, improving their team's productivity and efficiency.
How does Deskhero's AI help in building a knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from uploaded files and scraped website data. This content is then used to generate suggested articles for the knowledge base, making it easier to build and enhance the knowledge base.
Can Deskhero generate knowledge base articles from various file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website.
How does Deskhero's AI improve the search functionality of the knowledge base?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from various sources. This makes it easier to find the information you need in the knowledge base.
* This article provides an example of how a fictive company in the Government Relations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
