GovRelations Inc., a government relations firm, was struggling with managing the high volume of inquiries and requests they received daily. They needed a solution that could streamline their support process and reduce the burden on their customer service team.
They implemented Deskhero, a SaaS platform designed for customer support and helpdesk services. The platform's structured data lists, custom fields, and ticket management system allowed them to organize and prioritize their support tickets effectively.
Deskhero's advanced AI capabilities were a game-changer for GovRelations Inc. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The AI also enhanced search results, making it easier for the support team to find relevant information quickly. This not only improved their efficiency but also increased the accuracy of their responses.
Thanks to Deskhero, GovRelations Inc. was able to transform their customer support process, improving their response times and customer satisfaction rates.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, reducing the time it takes for the support team to respond to tickets.
Can Deskhero handle a high volume of support tickets?
Yes, Deskhero's ticket management system is designed to handle a high volume of tickets. It allows you to organize and prioritize tickets effectively, ensuring that all tickets are addressed in a timely manner.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from various sources. This makes it easier for the support team to find the information they need quickly and accurately.
* This article provides an example of how a fictive company in the Government Relations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
