GovServe, a government service provider, was struggling with an overwhelming volume of citizen inquiries and complaints. The manual process of handling these requests was time-consuming and often led to delayed responses.
By implementing Deskhero, GovServe was able to automate the ticket management process. The platform's advanced AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to citizen inquiries.
The AI-powered comprehensive search bar in Deskhero enabled GovServe's support team to quickly find relevant information from the vast amount of data available. This feature improved the efficiency of the support team and increased citizen satisfaction.
Deskhero's REST API allowed GovServe to integrate the platform with their existing systems, ensuring a seamless transition. The custom fields and user groups features helped in categorizing and prioritizing tickets based on their urgency and type.
Overall, Deskhero's advanced AI capabilities have transformed GovServe's customer support, improving efficiency and citizen satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. This automation significantly reduces the time taken to respond to inquiries.
How does the comprehensive search bar work?
The AI-powered comprehensive search bar in Deskhero uses OpenAI Embeddings to quickly find relevant information from the vast amount of data available.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems.
* This article provides an example of how a fictive company in the Government Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
