CityHealth, a government health services provider, was struggling with managing patient inquiries and complaints. The manual process was inefficient and often led to delayed responses and patient dissatisfaction.
By implementing Deskhero, CityHealth was able to automate the patient inquiry management process. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies, significantly reducing response times.
The AI-powered comprehensive search bar provided by Deskhero enabled CityHealth's support team to quickly find relevant information from the vast amount of data available. This feature improved the efficiency of the support team and increased patient satisfaction.
Deskhero's REST API allowed CityHealth to integrate the platform with their existing systems, ensuring a seamless transition. The custom fields and user groups features helped in categorizing and prioritizing patient inquiries based on their urgency and type.
Overall, Deskhero's advanced AI capabilities have transformed CityHealth's patient inquiry management, improving efficiency and patient satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. This automation significantly reduces the time taken to respond to patient inquiries.
How does the comprehensive search bar work?
The AI-powered comprehensive search bar in Deskhero uses OpenAI Embeddings to quickly find relevant information from the vast amount of data available.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems.
* This article provides an example of how a fictive company in the Government Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
