PublicWorks, a public infrastructure management agency, was facing challenges in managing and responding to public service requests. The manual process was inefficient and led to delayed responses and public dissatisfaction.
Implementing Deskhero allowed PublicWorks to automate their service request management. The platform's AI capabilities utilized OpenAI Embeddings from previous tickets, knowledge base articles, and other data to suggest replies, significantly reducing response times.
The AI-powered comprehensive search bar provided by Deskhero enabled PublicWorks' support team to quickly find relevant information from the large amount of data available. This feature improved the efficiency of the support team and increased public satisfaction.
Deskhero's REST API allowed PublicWorks to integrate the platform with their existing systems, ensuring a seamless transition. The custom fields and user groups features helped in categorizing and prioritizing service requests based on their urgency and type.
Overall, Deskhero's advanced AI capabilities have revolutionized PublicWorks' service request management, improving efficiency and public satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. This automation significantly reduces the time taken to respond to service requests.
How does the comprehensive search bar work?
The AI-powered comprehensive search bar in Deskhero uses OpenAI Embeddings to quickly find relevant information from the large amount of data available.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems.
* This article provides an example of how a fictive company in the Government Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
