GrainMaster Manufacturing receives a plethora of customer queries daily. With Deskhero's ticket management system, these queries are effectively categorized and prioritized. The AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The company has an extensive range of policies, manuals, and presentations used for internal training and customer support. These documents are uploaded to Deskhero, where their content is used to generate knowledge base articles. The AI then uses these articles to provide relevant responses to customer queries.
GrainMaster Manufacturing utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest industry information. The AI capabilities come into play here by using OpenAI Embeddings to find relevant content from the scraped data and enhance search results.
Deskhero's REST API has been integrated with GrainMaster Manufacturing's existing systems, allowing for seamless data exchange and ensuring that the customer support team always has the most recent information. The AI capabilities further enhance this integration by providing insights from the data and suggesting improvements.
Overall, the use of Deskhero and its advanced AI capabilities has greatly improved GrainMaster Manufacturing's customer support services. The AI-powered suggestions and enhanced search results have led to faster response times and increased customer satisfaction.
How does the AI suggest replies to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from the available data. This content is then used to enhance the search results, making them more accurate and relevant.
How does the AI integrate with the existing systems?
Deskhero's REST API allows for seamless integration with existing systems. The AI capabilities further enhance this integration by providing insights from the data and suggesting improvements.
* This article provides an example of how a fictive company in the Grain Mill Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
