DesignPro receives numerous client inquiries daily, ranging from project updates to troubleshooting design software. They use Deskhero's ticket management system to organize these requests effectively. The AI capabilities of Deskhero help in automatically categorizing the tickets based on their content and urgency, reducing the manual effort.
The knowledge base feature of Deskhero has been instrumental for DesignPro. The AI capability of Deskhero generates articles from the company's existing Word, PowerPoint, and PDF files. This has significantly reduced the time spent on manually creating knowledge base articles and ensures that the information is always up-to-date.
DesignPro also leverages Deskhero's website scraping feature. It scrapes data from various online resources relevant to graphic design and feeds it into the AI system. This data is then used to enhance the search results and provide more accurate and relevant responses to customer queries.
Deskhero's AI capabilities also come in handy when suggesting replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI system generates suggested replies. This has significantly reduced the response time and improved the overall efficiency of the customer support team.
Lastly, DesignPro uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has helped them maintain a unified workflow and further improve their customer support service.
How does Deskhero's AI system categorize the tickets?
Deskhero's AI system uses OpenAI Embeddings to analyze the content and urgency of the tickets. It then automatically categorizes them accordingly.
How does Deskhero generate knowledge base articles?
Deskhero's AI system can generate knowledge base articles from your existing Word, PowerPoint, and PDF files. It uses OpenAI Embeddings to understand the content and create relevant articles.
How does Deskhero's website scraping feature enhance search results?
Deskhero's website scraping feature feeds relevant online data into the AI system. This data is then used to enhance the search results and provide more accurate and relevant responses to customer queries.
* This article provides an example of how a fictive company in the Graphic design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
