PixelCraft uses Deskhero's user groups feature to manage their large team of designers and customer support representatives. The AI capabilities of Deskhero help in automatically assigning tickets to the right user group based on the nature of the query, ensuring quick and efficient responses.
PixelCraft also utilizes Deskhero's custom fields feature to capture specific information about each ticket. The AI system uses this information to generate more accurate and relevant responses, improving the overall quality of their customer support.
With Deskhero's kanban board, PixelCraft can visualize their workflow and track the progress of each ticket. The AI system enhances this feature by predicting the completion time of each ticket based on historical data, helping the team manage their workload more effectively.
PixelCraft leverages Deskhero's advanced AI capabilities to generate suggested replies to customer queries. By using OpenAI Embeddings from previous tickets and knowledge base articles, the AI system can provide quick and accurate responses, significantly reducing the response time.
Finally, PixelCraft uses Deskhero's REST API to integrate the platform with their existing project management and CRM systems. This integration has helped them maintain a unified workflow and improve their overall operational efficiency.
How does Deskhero's AI system assign tickets to the right user group?
Deskhero's AI system uses OpenAI Embeddings to analyze the nature of the query in each ticket. It then automatically assigns the ticket to the right user group.
How does Deskhero's AI system predict the completion time of each ticket?
Deskhero's AI system uses historical data and OpenAI Embeddings to analyze the complexity of each ticket. It then predicts the completion time based on this analysis.
How does Deskhero generate suggested replies to customer queries?
Deskhero's AI system uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of each query. It then generates suggested replies based on this understanding.
* This article provides an example of how a fictive company in the Graphic design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
